Exchanges and Returns
Not satisfied? We'll refund your money!
We always want satisfied customers in our store. We want the products to cause a general commotion of happiness when they arrive at your home so you'll always come back.
If for any reason you are disappointed with your purchase, we will do our best to resolve your problem, following some simple rules for exchanges, returns and refunds.
Regret and withdrawal:
In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, they will have a period of 7 (seven) days, counted from the date of receipt of the merchandise, to request a return by telephone or email.
How to proceed in case of return or exchange due to regret:
1. Contact support via email.
2. Send the product by mail, with postage paid by the customer, to the sender's address. Important: The product must be in its original packaging, showing no signs of use, with the seal intact (if applicable), and accompanied by all accessories.
Upon receiving the product and confirming the above conditions, you may choose one of the following options:
- Receiving store credit for the total amount paid, which can be used to purchase another product immediately or in a future purchase, valid for 6 months.
- Refund of the product value, using the same payment method used at the time of purchase.
*If the order has already been shipped and cancellation is requested, the customer must wait for the product to arrive, send it back to the address indicated by the company, and then the refund will be processed.
*The store is exempt from the obligation to exchange any product whose defect was caused by misuse, or to fulfill requests outside the aforementioned deadlines.
We provide the measurements in centimeters of our products to avoid errors in size selection. According to the Consumer Protection Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other reason. The right guaranteed to the customer by the consumer protection code is to make exchanges only in the case of defective products.
Other occurrences:
All occurrences described above, and others that may be identified, must be reported to the Store by phone or email.
Products returned without this communication, outside the deadline, or with missing items/accessories may be returned without prior notice.
In addition to the occurrences mentioned, if any of the following occur, the product should be refused upon delivery:
- Open or damaged packaging;
- Damaged product;
- Product not in accordance with the order;
- Missing accessories.
If you still receive the product, please contact the Store's support within 72 hours of receiving it. We hope we have clarified your doubts!
